By now, you've likely heard the terms "health equity" and "social determinants of health." As it turns out, paying careful attention to these two things can be key in program adherence and utilization, increasing employee engagement, and improving overall health and well-being for your members.
We are only halfway through 2023 and already multiple critical vulnerabilities have been discovered in major secure file transfer applications. The news of the latest MoveIT Transfer vulnerability comes just a few months after a vulnerability in GoAnywhere MFT, another file transfer software, was exploited in a set of attacks which began in late 2021. These vulnerabilities have disproportionately impacted the healthcare sector, including hospitals, health systems, and government agencies [source]. The Russia-linked ransomware group Clop reportedly took responsibility for the mass attack on more than 130 organizations using a zero-day vulnerability in GoAnywhere MFT [source]. The same group is now responsible for a zero day vulnerability in MoveIt Transfer [source].
For the past 8 years at Kannact, we have focused on providing the best, personal, 1:1 health coaching for people with chronic conditions. Over those years, we’ve learned that to really be effective, health coaches not only need good training and access to a good clinical team to support them, but they also need the right tools and the right data, at the right time.
At Kannact, we give every participant individual goals for each applicable health outcome that we track. Goals are very simple: for each outcome, the participant's goal for a given year is either to "improve" or "maintain", depending on their outcome in the previous year.
We have become aware of a data security Incident that may have resulted in unauthorized access to some of our members’ sensitive personal information. We have engaged a specialized cybersecurity firm to conduct a forensic investigation and, while that investigation is still ongoing, we believe it is appropriate to notify our members of the potential breach.
In 2022, Kannact decided to align with HEDIS to measure performance. We selected a cohort of 694 active participants for which we were able to measure their health state over 2 consecutive years. We evaluated 1344 goals from those 694 participants. We give our coaches 12 months to achieve these goals with the participants. 72% of those goals were met.
About a year ago we made it our goal to understand our users on a deeper level. To get to know who they are and what they need to make lasting changes in their lives. After all, that’s our mission at Kannact. So we hunkered down and kickstarted a project to interview as many people as we could- our health coaches, existing participants, churned participants, and even people who have never heard of Kannact before. Here are some of the key insights we gathered and what we’ve done (or are doing) to improve our member experience.
At Kannact, our 1:1 health coaching has always had great long-term engagement. People connect with their health coach and their health coach stays by their side every step of the journey to ensure they reach their health goals. That’s how we’ve delivered our great health outcomes since the beginning.
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